800-704-3113
Hours: Monday -- Friday 5:00 AM to 5:30 PM
- - Compliments - -
We always like to know when we have exceeded your expectations. Please fill out our on-line form or call our Customer Service Representatives with your compliment on our service and employees. Your prompt and accurate reporting of the compliment makes follow-up much easier. Please try to have the route letter of the bus, the bus number, the time and location of the occurrence and the direction of travel by the bus.
- - Complaints - -
We need to know if we fall short of your expectations - it's the only way we can fix a problem. Fill out our on-line form or call our Customer Service Representatives with prompt and accurate reporting of a complaint. We want to resolve the issue as quickly as possible. Please try to have the route letter or number of the bus, the bus number, the time and location of the occurrence and the direction of travel by the bus. All information is confidential. Your report will be investigated and a response provided.
- - Customer Service Report - -
CTTRANSIT values the input of our customers. We have established an on-line Customer Service Report as a means of speeding your comments to us so that we may improve our services to you. Please use this form to tell us of any compliments, complaints, or suggestions which you have about CTTRANSIT. Fill out the form as completely as possible. Your name and phone number are especially important if we need to contact you for follow up information.
Submit Online |
Printed Form |
- - Lost and Found - -
If you misplace something on the bus, there is a good chance we will find it. Each day, drivers pick up articles left on their buses and turn them into the office.
Please call the Customer Service Center if you think you left something on a bus. Lost items that are recovered are retained for thirty days.
